Right of withdrawal

If the customer is an entrepreneur in accordance with Section 1 of the Austrian Commercial Code, revocation is entirely excluded.

Private customers have the right to withdraw from this contract within fourteen days without giving a reason.
The cancellation period is fourteen days from the day:

a) in the case of a service contract or a contract for the supply of water, gas or electricity, if not
be offered for sale in a limited volume or in a certain quantity, of district heating or of
digital content that is not delivered on a physical data carrier: “the conclusion of a contract.
b) in the case of a sales contract: on which you or a third party named by you, who is not the carrier, places the goods in
Have or has taken possession.
c) in the case of a contract for several goods that the consumer has ordered as part of a single order
and which are delivered separately: to which you or a third party named by you, who is not the carrier, the
have or has taken possession of the last goods.
d) in the case of a contract for the delivery of goods in several partial shipments or pieces: on which you or a
Third party named by you, who is not the carrier, has taken possession of the last partial shipment or the last piece
have or has.
To exercise your right of withdrawal, you must contact us

Kukrkic Dragan
Neustiftgasse 66/3/15, 1070 Vienna
Fax: +43 1 957 5781
email: office@elektrikstore.at

by means of a clear declaration (e.g. a letter sent by post, fax or email) of your decision to withdraw from this contract. You can use the attached sample
Use the cancellation form, which is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send the notification that you are exercising your right of cancellation before the expiry of the
Submit the withdrawal period.
Consequences of withdrawal
If you withdraw from this contract, we will give you all payments that we have received from you, including the
Delivery costs (with the exception of the additional costs that result from the fact that you use a different method of delivery than ours
offered, cheapest standard delivery), immediately and at the latest within fourteen days from the day
on which the notification of your revocation of this contract has been received by us. For this repayment
we use the same method of payment that you used in the original transaction, unless it was with you
expressly agreed otherwise; In no case will you be charged fees for this repayment.

We can refuse the repayment until we have received the goods back.

You have the goods immediately and in any case no later than fourteen days from the day on which you informed us
inform the revocation of this contract, send it back to us. The deadline
is guaranteed if you send the goods before the period of fourteen days has expired.

You bear the direct costs of returning the goods. Unfree returns will not be accepted by us.

If the goods were damaged, the customer has to pay for the damage.

You only have to pay for any loss in value of the goods if this loss in value is due to a
Examination of the nature, properties and functioning of the goods, no necessary handling of them
is due.

Arbitration board of E-Control Austria: http://www.e-control.at/schlichtungstelle
Arbitration for consumer transactions: http://www.vergleichung.or.at/
Internet ombudsman: http://www.ombudsmann.at/