General terms and conditions for private customers
1. Validity of the general terms and conditions
These general terms and conditions form the basis for all deliveries and services from Elektrik Store. Deviating and / or supplementary agreements require the express written consent of Elektrik Store.
2. Offer and conclusion of contract
All offers from Elektrik Store on the www.elektrikstore.at website are non-binding and subject to change. The condition of the goods results exclusively from the manufacturer's information. Deviations and technical changes compared to our images or descriptions are possible.
The contract is concluded by completing the order process on the Elektrik Store website and confirming the order by Elektrik Store via a separate email with the subject line "Order confirmation - order in progress" or by executing the order by Elektrik Store.
3. Prices and terms of payment
The prices shown on the Elektrik Store website at the time of the order apply. All prices quoted are final prices in euros and include the statutory value-added tax of currently 20 percent. Obvious price errors reserved. The packaging and shipping costs are calculated separately.
Elektrik Store accepts all payment methods offered on the Elektrik Store website during the ordering process. The customer chooses his preferred payment method himself. Any additional costs (e.g. cash on delivery fee) arising from the payment method will also be charged.
Upon receipt of the delivery, a detailed VAT invoice will be sent by email.
4. Delivery and dispatch of the goods
The delivery of the goods to the customer is carried out by the third-party providers specified during the ordering process (e.g. DPD).
Basically, we try to send the goods as quickly as possible. If the goods are in stock, they will be dispatched within three working days of receipt of the order. For goods that are not in stock, the delivery time can be up to four weeks after receipt of the order. For delivery options, Elektrik Store is dependent on timely self-delivery. If the delivery fails for reasons for which Elektrik Store is not responsible, Elektrik Store can withdraw from the contract, whereby Elektrik Store undertakes to inform the customer in good time. Any payments made will be refunded immediately. In this case, the customer has no right to compensation.
We do not offer delivery to PO boxes, poste restante, or packing stations. Such orders will be canceled. The entire purchase amount will be transferred back immediately.
5. Parcels not accepted and not picked up
We reserve the right to charge € 6.00 for the costs incurred (e.g. for handling, packaging, freight) for packages that have not been accepted or picked up.
6. Transfer of risk
If goods are delivered with obvious transport damage, please complain about such errors to the deliverer as soon as possible and contact us immediately. Failure to file a complaint or contact us has no consequences for your legal claims and their enforcement, in particular your warranty rights. However, they help us to assert our own claims against the carrier or transport insurance.
7. Right of exchange and return
The goods purchased from Elektrik Store can be returned within 14 days of receipt by means of a written declaration of withdrawal without giving reasons. The period begins with receipt of the goods at the earliest. Timely dispatch of the goods is sufficient to meet the deadline.
You bear the direct costs of returning the goods.
Please post sufficient postage for all returns to us. Unfree returns will not be accepted by us.
The guarantee takes place according to the respective provisions of the manufacturer and is described in the enclosed guarantee card.
Elektrik Store guarantees that the goods sold are free of material and manufacturing defects at the time of the transfer of risk and that they have the contractually guaranteed properties. The statutory warranty period of the respective manufacturer from the date of invoicing applies.
Should defects occur for which Elektrik Store is not responsible, the customer can claim the defects in the damaged goods directly at a service point of the manufacturer. If Elektrik Store is responsible for defects, and if the replacement delivery is also defective in the event of the goods being exchanged, the buyer has the right to change or reduce the price. Elektrik Store assumes no liability for the constant and uninterrupted availability and for technical or electrical errors of the online offer.
10. Retention of title
All deliveries are subject to retention of title. The delivered goods remain the property of Elektrik Store until the purchase price has been paid in full.
11. Data storage / data protection
In order to be in accordance with the Data Protection Act 2000, Elektrik Store points out that the personal data of the customer are only recorded for the processing of the order, the processing for the delivery of the goods and internal advertising purposes.
12. Place of jurisdiction
The place of jurisdiction for all disputes in connection with the delivery business is the place of jurisdiction of Elektrik Store. Austrian law is applicable to all business cases.
Applicable legal provisions: http://www.ris2.bka.gv.at
Arbitration board of E-Control Austria: http://www.e-control.at/schlichtungstelle
Arbitration for consumer transactions: http://www.vergleichungerschlichtung.or.at/
Internet ombudsman: http://www.ombudsmann.at/