Privacy

Privacy Policy

Responsible Party and Contact

The data controller responsible for processing your personal data on this website isKukrkic Dragan, Neustiftgasse 66/3/15, 1070 Wien, E-Mail: office@elektrikstore.at. If you have any questions about data protection or wish to contact us regarding your data, you can reach us office@elektrikstore.at You may also contact us by telephone at +43 1 9575781 during our business hours.

Website Usage and Cookies

Our website uses cookies and similar tracking technologies to improve user experience and functionality. Some cookies are strictly necessary for basic functions (e.g. shopping cart or security features), while other cookies are used for analytics and marketing purposes. We only activate non-essential cookies (such as analytics or marketing cookies) after obtaining your explicit consent in accordance with Article 6(1)(a) GDPR and Section 165(3) of the Austrian Telecommunications Act 2021 (TKG 2021). You can manage or withdraw your cookie consent at any time via our website’s cookie settings. Please note that disabling cookies may limit the functionality of the website.

Contact via Form or Email

When you contact us via the website contact form or by email, we will process the personal data you provide (such as your name and email address) for the purpose of handling your inquiry. This processing is based on our legitimate interest in responding to your requests (Article 6(1)(f) GDPR) or, where applicable, your consent (Article 6(1)(a) GDPR). We will keep your inquiry data only for as long as necessary to address your request—typically not longer than six months after the request has been completed—unless we are required to retain it longer by law. Your personal data will not be forwarded to third parties without your consent and will only be used internally to process your inquiry. After your request is resolved, we will delete or anonymize your inquiry data according to these retention rules.

Customer Account Registration and Deletion

If you register for a customer account on our website, we will collect and process the personal data you provide (such as your name, billing and shipping address, email, and chosen password). This information is necessary to create and manage your account and to facilitate future orders. We will retain your account information until you request deletion of your account. After you delete your account or it is closed, we will erase or anonymize your personal data, unless we are required by law to keep certain information (for example, for tax or accounting purposes).

Order Processing and Contractual Fulfillment

When you place an order with us, we collect information such as your name, billing and shipping address, payment details and contact information. We use this data to fulfill the purchase contract (Article 6(1)(b) GDPR) and to comply with our legal obligations (Article 6(1)(c) GDPR). For payment processing, we share the necessary information (such as your name, address and payment details) with third-party payment providers under contract so that they can process the transaction on our behalf. For the delivery of goods, we share your name and shipping address with our contracted shipping provider so that they can deliver the order. We also disclose required information to our tax and accounting advisors for invoicing and legal compliance. All third parties involved in payment processing or shipping are bound by data protection agreements and must protect your data in accordance with applicable law.

Newsletter Registration and Revocation

If you subscribe to our newsletter, we collect your email address (and optionally your name) in order to send you newsletters about our products, services and promotions. Sending the newsletter is based on your explicit consent (Article 6(1)(a) GDPR and Section 174 TKG 2021). Upon registration, you will receive a confirmation email (double opt-in) to verify your consent. You can withdraw your consent or unsubscribe from the newsletter at any time by clicking the “unsubscribe” link in any newsletter or by contacting us directly. After unsubscribing, we will delete or anonymize your email address, and you will no longer receive our newsletter.

Data Security

We have implemented appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration or destruction, as required by Article 32 GDPR. These measures include encryption (for example SSL/TLS for data in transit), secure servers, firewalls, and access controls. Our employees and data processors who have access to personal data are bound by confidentiality obligations. Despite these measures, the transmission of data over the Internet cannot be completely secured; therefore, we cannot guarantee absolute security.

Rights of the Data Subject

As a data subject, you have the following rights under the GDPR and Austrian data protection law:

  • Right of access (Article 15 GDPR): You have the right to request confirmation whether we are processing your personal data and to obtain information about this processing and a copy of the data.

  • Right to rectification (Article 16 GDPR): You may request correction of inaccurate or incomplete personal data we hold about you.

  • Right to erasure (Article 17 GDPR): You may request the deletion of your personal data, provided that the processing is no longer necessary and no legal obligation prevents erasure.

  • Right to restriction of processing (Article 18 GDPR): You may request that we limit the processing of your personal data if certain conditions apply.

  • Right to data portability (Article 20 GDPR): You may request to receive your personal data in a structured, commonly used and machine-readable format, and to have that data transmitted to another controller.

  • Right to object (Article 21 GDPR): You may object to the processing of your personal data if the processing is based on our legitimate interests (or if we process your data for direct marketing) at any time.

  • Right to withdraw consent (Article 7 GDPR): If the processing is based on your consent, you may withdraw your consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

  • Right to lodge a complaint: You have the right to lodge a complaint with the Austrian Data Protection Authority (Österreichische Datenschutzbehörde) if you believe that the processing of your personal data violates applicable law.

To exercise any of these rights, please contact us using the contact information provided above.

Data Retention Periods

We retain personal data only as long as necessary for the purposes stated above or as required by law. For example:

  • Order and invoice data: retained for 7 years for tax and accounting purposes and up to 10 years for product liability, as required by Austrian commercial and tax law.

  • Account data: retained until account deletion and any additional period required by law.

  • Inquiry or contact form data: typically retained for 6 months after resolution of your request.

  • Newsletter data: retained until you unsubscribe.

  • Cookies and analytics data: certain cookies (e.g. analytics cookies) and related data may be stored for up to 26 months (or until your consent is withdrawn).

After these periods have expired, your personal data will be deleted or anonymized so that it can no longer be associated with you.